Hiring the wrong web development agency is one of the most expensive mistakes a business can make. Projects dragging six months over schedule, costs doubling, products that could not be used. The warning signs were there from the start.
1. Can I See Three Recent Projects Similar to Mine?
Not a portfolio page — actual completed projects similar in scope to yours. Then ask to speak directly with those clients. Any good agency will be proud to connect you. One that hedges has something to hide.
2. Who Will Actually Build My Project?
Many agencies sell you on senior developers during the pitch, then hand the project to juniors. Ask specifically who will be assigned and whether that team stays consistent throughout. Get the answer in writing.
3. How Do You Handle Scope Changes?
Scope always changes. Ask for the agency's formal change management process. A professional agency has a clear, written process. If they are vague, expect budget surprises.
4. What Does the Communication Process Look Like?
Bad communication is the number one cause of failed projects. How often do you get updates? Is there a dedicated project manager? Ask for a communication plan before you sign.
5. Who Owns the Code When the Project Is Complete?
You should own 100% of the source code and all assets upon final payment. Make sure your contract explicitly states full intellectual property transfer to you.
6. What Does Post-Launch Support Look Like?
A trustworthy agency includes a minimum of 30 days of post-launch support in their standard offering.
7. How Do You Handle a Project That Is Behind Schedule?
A mature agency will explain their escalation process and how they communicate delays before they become problems. An immature agency will tell you it never happens. It always happens — what matters is how it is handled.
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